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Shopping information about Singapore

date:Aug 08,2012 source: editorial staff:linan clicks:

What time do the shops open?
Most shopping centres are open from 1000h to 2100h, seven days a week. Along Orchard Road, some malls offer late night shopping till 2300h every Saturday. The opening hours of neighbourhood shops vary; generally they run from 0900h to 2100h. The departmental store Mustafa Centre is open 24 hours daily. There are also round-the-clock convenience stores like 7-Eleven and Cheers across the island.
 
Do shops open on Sundays and public holidays?
Most shops are open on Sundays, but are likely to close or limit shopping hours on major public holidays such as New Year’s Day, Chinese New Year, National Day, and Christmas
 
Can I bargain for a better price?
Prices can vary widely between shops because distributors are not obliged to follow each product’s Recommended Retail Price (RRP). This is especially true for small retailers, who may be more flexible if approached for a discount. However, most shops practise price tagging, and department store prices are fixed.
 
Can I return or exchange my purchases?
Return policies vary from store to store, so it is best to check before your purchase. Don’t forget to ask for a receipt or cash slip. Departmental stores generally allow for the exchange of purchases, subject to terms such as the date of purchase and the condition of the item.
 
What is the Singapore Service Star?
The Singapore Service Star is an accreditation scheme that recognises and promotes establishments which deliver good service. For a list of accredited merchants, visit www.servicestar.com.sg.
 
Do the prices shown already include the Goods and Services Tax (GST)?
A 7% GST is levied in Singapore. Tagged prices are usually inclusive of GST; if they aren’t, there will be a written indication on the tagged prices that states “before GST”. To be sure, you can inquire with the sales personnel.
 
I do not drive. Can I get my purchases delivered?
Stores selling bulky items usually offer delivery at an extra charge. Some shops, like the supermarket chain Cold Storage, provide free delivery for receipts above a certain amount.
 
I’m not happy with the service provided by a certain shop. Whom can I file a complaint with?
You may file your complaint with the Consumers Association of Singapore (CASE), which handles consumer-to-business disputes for a fee. You may also file directly with the Small Claims Tribunal, which is a quick and inexpensive forum for the resolution of small claims between consumers and suppliers. A small fee, starting from SGD 10 for amounts below SGD 5,000, is payable.
 
What is CaseTrust?
CaseTrust is an accreditation programme, developed by CASE, which recognises good business practices among store-based and web-based business establishments.

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